Experience

ERP Upgrade Project Coordinator — Light & Wonder

Nov 2025 – Present

Global gaming and entertainment technology company (ASX/NASDAQ listed) — 6-month contract.

Coordinated end-to-end UAT across 7 departments: built test plan frameworks, assigned testers, tracked completion rates, and escalated blockers to the Project Manager to maintain delivery timelines.
Maintained the master project tracker and RAID log (Risks, Actions, Issues, Dependencies), ensuring the PM had accurate, up-to-date visibility at all times.
Prepared and circulated weekly project status reports and steering committee packs — synthesising progress, risks, and decisions required into clear executive-ready formats.
Coordinated scheduling and logistics across IT, Finance, and Operations teams; managed meeting agendas, captured minutes, and tracked follow-through on action items.
Supported resource allocation planning and milestone tracking; flagged timeline risks early to allow proactive resolution before they impacted the critical path.
Liaised with Oracle system teams and internal stakeholders to coordinate testing environments, data loads, and defect resolution workflows.
Drafted change management communications and training schedules to support user readiness ahead of system cutover.

Jan 2025 – Nov 2025

AI-native media agency — built and operated within Australian media landscape.

Built and managed a 300+ partner network from scratch, lifting engagement 16% and conversions 9%.
Designed revenue and pipeline dashboards in Excel and Power BI for real-time commercial visibility.
Standardised partner onboarding and handoff processes, reducing response times and rework.
Created shared SLA and action trackers to keep all workstreams on schedule.

Jan 2023 – Jan 2025

Leading strategic advisory firm specialising in business succession, valuation, and exit planning — 200+ client portfolio.

Managed structured discovery sessions with clients and advisors; captured requirements, risks, and decisions to keep projects moving toward sign-off.
Mapped current-state vs future-state processes; redesigned client onboarding workflow, reducing onboarding time by 15%.
Produced comprehensive valuation reports and financial analysis across a 200+ client portfolio for senior advisors and executive leadership.
Collaborated with Finance, Advisory, and Technology teams to resolve data integrity issues and maintain accuracy across all reporting outputs.
Maintained audit-ready documentation and tracked SLAs to ensure transparent, compliant handoffs.

Apr 2021 – Jan 2023

Managed pricing accuracy and order-to-cash processes across AU/NZ accounts using Oracle JDE and Xero.
Reduced invoice errors by 20% by partnering with Sales and Management to review contract performance — improving cash flow reliability.
Conducted monthly reconciliations, margin analysis, and billing validation; maintained master data, pricing, and O2C records.
Prepared budget and forecasting reports linking financial results to operational drivers.

Jan 2020 – Apr 2021

Managed account operations and vendor relationships; tracked actions and SLAs in shared logs across AU/NZ accounts.
Supported upsell initiatives, contributing to a 12% increase in average order value.
Recognised for service excellence; assisted in new-hire onboarding and shadowing programmes.

Aug 2018 – Jan 2020

International hotel group, 100+ APAC properties, 10,000 employees.

Handled multi-channel booking inquiries across 70+ APAC properties; resolved rate discrepancies and itinerary issues with high customer satisfaction outcomes.